Terms and Conditions

Kindly review the subsequent terms and conditions attentively as they will establish the legal association between yourself and www.emiratesminting.ae, owned and managed by Emirates Minting Factory LLC, located at 19 A St - Al Quoz - Al Quoz Industrial Area 2 – Dubai, UAE.

1. Definitions:

1. - "Buyer" refers to the individual entering into a contract with our company to purchase the goods on these terms and conditions.
2. - 'Company' refers to www.emiratesminting.ae which is owned and operated by Emirates Minting Factory LLC, 19 A St – Al Quoz – Al Quoz Industrial Area 2 – Dubai, UAE.
3. - "Details" refers to any private or sensitive information that the Company has acquired during the Transaction.
4. - "Goods" refers to any kind of precious metal, including but not limited to investment coins, silver bullion, and gold bullion that the Company sells to You in accordance with these terms and conditions.
5. - "Transaction" refers to the Company's sale of the Goods to the Buyer under these terms and conditions.
6. - "Website" refers to www.emiratesminting.ae.
7. - "You/Your" refers to any user of the website, including the Buyer.
8. - The term "Spot Rate" refers to the often-updated current market prices for gold, silver, platinum, and palladium that are shown on this website's home page.
9. - The price set by the Dubai Jewellery Group is referred to as the "market rate." It is updated during business days.
10. - The term 'London Silver Fix' refers to the price which is set by the members of the London Silver Fix. (Deutsche Bank, HSBC Midland and Scotia Mocatta) which starts at noon of each business day that the market is trading.
11. - "Investment Gold" is defined as gold in the shape of a bar or wafer that has been acknowledged by the bullion markets and has a purity of at least 995 thousandths.

2. Requirements for Use:

1. - A minimum of eighteen (18) years of age is required to perform a transaction with the Emirates Minting Factory LLC.
2. - If anyone is below 18 years of age, then the documents of the guardians/parents must be provided for the purchase to be completed.
3. - You must give us all the information required to finish the two-step registration process in the beginning and before making any further transactions.
4. - Please make sure that the personal information you have provided is accurate and full.
5. - The Company must be notified right away if your personal information changes during the two-step initial registration procedure or any succeeding Transaction.
6. - These terms and conditions must be accepted by you and complied with.

3. Prices and Payment:

1. - The prices of the Goods showcased on the Website's relevant sections are considered invitations to treat. The 'live' pricing, sourced from a third-party feed, absolves the Company of any responsibility for the unavailability or accuracy of these prices. In the event of an error, encompassing but not limited to an obvious misquote, we will promptly notify you, providing the option to either cancel the Order or adjust it to reflect the accurate prices. It's crucial to recognize that the Precious Metals market carries inherent risks, impacting the value of placed Orders due to fluctuations in financial markets. Please be aware that such changes lie beyond the control of www.emiratesminting.ae and the Website Owner and, in extreme situations and without prior warning, may impact the provision of this Service. In such cases, we reserve the right to cancel your order.
2. - The payment must be done within four working hours of placing the order, and it may be made by bank transfer to Our bank account. To allow our system to connect accepted payments with orders, all bank transfer payments must include the Order ID that was generated by our system during checkout. Our Bank Information is provided to you both in the Order Confirmation email that our system will send to you and during the checkout process. To verify your bank transfer, we may ask you to send us a scanned copy of your bank transfer payment record. If the designated payment deadline has passed and we have not received cleared payment, we reserve the right, at our sole discretion, to cancel the purchased order.
3. - If funds received after the cut off time as per the company policy, so the order will be performed on the next working day.
4. - Because of our anti-money laundering procedures, the expensive processing fees levied by our bank, and the impossibility to match cash deposits to orders because cash deposits do not have a reference number feature, WE DO NOT ACCEPT CASH PAYMENTS INTO OUR BANK ACCOUNT. Under no circumstances should you deposit cash payments into our bank account.
5. - Refunds for cash deposits made to Our Bank Account will only be initiated once the ownership and origin of the cash deposit are satisfactorily proven to Us. The extent of proof required will be determined at Our absolute discretion, and it may involve submitting original documents, signed statements, and/or declarations as deemed necessary by Us. Additionally, we may notify the Appropriate Anti-Money Laundering (AML) Authorities for their approval in the refund process. The cumulative effect of these measures might result in a potential delay of up to 30 days for the repayment of such cash deposits.
6. - Any cash deposits that we receive into our Bank Account will be altered to account for the fees that our Bank imposed on us. In addition, you will be charged AED 500 to pay for the expense of the usage of our staff time and resources to resolve the issue.
7. - We may demand an immediate, non-refundable deposit of 20% of the total transaction price, payable by direct bank transfer to our account at the point of placing an order, if the transaction in question involves more than AED 50,000 worth of precious metal.
8. - In order to ensure compliance with our "Know Your Customer" Regulations, Anti Money Laundering Legislation requirements, and/or any other applicable law or internal company procedure, we reserve the right, at our sole discretion, to hold any and all payments made to us by any means, and to withhold shipment of the related order(s). Until You provide us with all needed information and/or original documentation of any description and nature, to our complete satisfaction.

4. Order Placement:

1. - Orders must be exclusively placed through the Website.
2. - The information gathered by the Company is restricted to the utmost extent, fostering a secure Transaction for mutual benefit. Any information acquired during the Transaction is safeguarded and will not be shared with any unauthorized third party.
3. - As outlined in section 3.1 of these terms and conditions, the Goods featured on the Website are considered invitations to treat. As a result, the offer is subject to verification by the Company on behalf of the consumer.
4. - The Company will send an email after accepting the Buyer's offer as soon as the money is received.
5. - Availability affects all goods. We promise to deliver the designated goods on the scheduled date. However, we reserve the right to substitute a few smaller products in the event that the specified Goods are not accessible due to circumstances beyond our control. Should this improbable scenario arise, you will be notified and asked for your consent before the order is shipped.
6. - The final amount received by Emirates Minting Factory LLC shall be considered as the received amount. Any deduction from the receiver or remitter or intermediary bank or any kind of bank deduction and charges will be on the remitter end.

5. Collection:

1. - Residents of the UAE who wish to pay by bank transfer may choose to pick up their goods from our offices upon the confirmation from our company. (Addresses to be added)
2. - To pay with cash, both UAE residents and non-residents must pick up their orders from our offices.
3. - If you are paying via bank transfer and you are not a resident of the United Arab Emirates, you must pick up your goods from our offices.
4. - Only appointments are accepted for collection; for this purpose, please contact us at +97143790755 to make an appointment.
5. - The buyer may only collect in person, and to do so, the buyer must present the original paperwork that was used to confirm the buyer's account. Collection of Your Goods from our offices is an option for UAE Residents paying by Bank Transfer. Before the Buyer takes possession of the Goods, the Buyer shall let the Company make and keep copies of the necessary documentation when visiting our offices to make a collection.

6. Buy Back:

1. - LBMA Gold products previously purchased from Emirates Minting Factory LLC – at 2% discounted price of the spot price at that moment Gold Price following receipt of the product by Emirates Minting Factory LLC.
2. - LBMA Silver products previously purchased from Emirates Minting Factory LLC – at 6% discounted price of the spot price at that moment next Gold Price following receipt of the product by Emirates Minting Factory LLC.
3. - Gold Investment Coins previously purchased from Emirates Minting Factory LLC - at 2% discounted price of the spot price at that moment next Gold Price following receipt of the product by Emirates Minting Factory LLC.
4. - Silver Investment Coins previously purchased from Emirates Minting Factory LLC - at 6% discounted price of the spot price at that moment next Gold Price following receipt of the product by Emirates Minting Factory LLC.
5. - LBMA Platinum products - at 5% discounted price of the spot price at that moment next Gold Price following receipt of the product by Emirates Minting Factory LLC.
6. - LBMA Palladium products - at 5% discounted price of the spot price at that moment next Gold Price following receipt of the product by Emirates Minting Factory LLC.
7. - Other LBMA Gold products - at 3% discounted price of the spot price at that moment next Gold Price following receipt of the product by Emirates Minting Factory LLC.
8. - Other LBMA Silver products - at 7% discounted price of the spot price at that moment next Gold Price following receipt of the product by Emirates Minting Factory LLC.
9. - Other Gold Investment Coins - at 3% discounted price of the spot price at that moment next Gold Price following receipt of the product by Emirates Minting Factory LLC.
10. - Other Silver Investment Coins - at 7% discounted price of the spot price at that moment next Gold Price following receipt of the product by Emirates Minting Factory LLC.
11. - Non-LBMA products - Call us for our best rates.

7. Limitation of Liability:

1. - Nothing in the above terms and conditions restricts or eliminates the Company's liability for fraud, death, or personal damage brought about by the Company's carelessness or deceptive representations.
2. - If the Buyer uses any of the Goods without authorization, the Company will not be held liable for anything other than the negligence on the part of the Company.
3. - The Company's overall liability in contract, tort (including negligence or breach of any statutory duty), misrepresentation, restitution, or any other matter arising in connection with the execution or anticipated execution of the Transaction is restricted to the Transaction price. The Company disclaims liability to the Buyer for loss of profit, loss of business, depletion of goodwill, or any consequential claims, whether direct or indirect, arising out of or in connection with the Transaction.
4. - While the Company diligently strives to provide the Goods in conformity with the description, exercising reasonable skill and care within the agreed-upon timeframe, no further warranties or representations are made regarding the provision of the Goods.
5. - Despite the professional maintenance of the Website, the Company cannot assume liability for:
   • - incompatibilities of the Website with other websites, services, software and/or hardware.
   • - viruses, spyware or any other insecure and disabling features, beyond the Company's control, that may affect Your access or use of the Website.
   • - modification, temporary unavailability, or discontinuance of the Website.
6. - None of the parties bound by these terms and conditions shall bear liability for losses incurred by another party due to unforeseeable consequences stemming from the breach of these terms and conditions. Losses that could have been reasonably foreseen by both parties at the time of the Transaction shall be deemed foreseeable.

8. Intellectual Property:

1. - You are not granted any license to utilize the Company's trademarks under the terms and conditions specified herein.
2. - The content accessible on the Website is safeguarded by intellectual property law. You are permitted to access and exhibit the Website's content on a computer screen, store it electronically on a hard drive, or produce a copy of the content for your personal, non-commercial use, on the condition that all copyright and proprietary notices remain clearly visible.
3. - You are explicitly prohibited from duplicating, disseminating, altering, or reproducing any portion of the Website, except as stipulated in paragraph 8.2.

9. Indemnification:

By using the services, violating these terms and conditions, or violating the intellectual property or other rights of another person or entity, You agree to indemnify, defend, and hold the Company and the Company's affiliated companies, shareholders, officers, directors, employees, agents, or suppliers harmless from any and all claims or demands made by any third party.

10. Data Protection:

1. - The protection of the Customer's personal information and payment details will adhere to the guidelines set forth in the Data Protection Act 1998.
2. - Upon request, the Customer has the right to obtain a copy of any information retained by Emirates Minting Factory LLC. For this service, Emirates Minting Factory LLC may impose an administration fee of AED 150 on the Customer. To initiate such a request, the Customer is required to submit a written request to the address specified in these terms, signed by the Customer. Additionally, the Customer holds the privilege to request Emirates Minting Factory LLC to rectify any inaccuracies in the information pertaining to the Customer, and this correction request must be submitted in writing, signed, and directed to the address provided in these terms.
3. - Emirates Minting Factory LLC commits to maintaining records of the sale and purchase transactions involving Precious Metal Products for a minimum duration of 6 years from the date of the Transaction.

11. Telephone Calls:

The Company may record phone conversations with You. The recordings shall be regarded as unquestionable proof of the directives or messages exchanged between the parties in the event that there is a disagreement about these conversations.

12. Miscellaneous:

1. - The Buyer and the Company shall be bound by UAE law, and the UAE courts shall have exclusive jurisdiction over any and all disputes pertaining to the Transaction.
2. - The validity of the remaining terms and conditions shall not be affected if any provision is determined by a court or other body with competent jurisdiction to be entirely or partially invalid or unenforceable.
3. - The Contracts (Rights of Third Parties) Act of 1999 prohibits any person who is not a party to these terms and conditions from acquiring the right to enforce any of the terms and conditions. This sentence has no bearing on any other rights that a party may have under that Act.
4. - Emirates Minting Factory LLC are not investment advisors, nor do we provide investment advice. We will not be liable for any adverse consequences of Your reliance on any views expressed or statements contained within this website. The values of Gold, Silver, Platinum and Palladium investment bullion fluctuate subject to market forces, including changes in world currency exchange rates. Therefore, the value of Your investment can go up as well as down and You may not be able to realise the full amount of Your initial investment. The historic performance of precious metal prices does not necessarily mean that future prices will follow a similar pattern. Emirates Minting Factory LLC recommends that You seek advice from an independent financial advisor when considering a substantial investment in Gold, Silver, Platinum and Palladium bullion.
5. - Emirates Minting Factory LLC operates solely as a minting entity and does not assume the role of an investment advisor, nor do we dispense investment counsel. We absolve ourselves from any responsibility for adverse outcomes resulting from your reliance on the perspectives or statements presented on this website. The values of Gold and Silver investment bullion are susceptible to market forces, including fluctuations in world currency exchange rates. Consequently, the worth of your investment may ascend or decline, and there's a possibility that you may not realize the complete sum of your initial investment. The historical performance of precious metal prices is not indicative of future price trends. Emirates Minting Factory LLC strongly urges consulting with an independent financial advisor before contemplating a significant investment in Gold and Silver.